The next most important task after defining the process steps is allocating them to the people in the organization in order to ensure their execution. Several process roles are needed to support each process step. This information can be presented in a nice and structured way by using a RACI Matrix.
There should always be a reason why certain processes exist in a company and others do not. The justification lies in the business goals the company has set for itself to achieve. When these goals change, the processes have to change as well.
One fine day I had to make a presentation to the Vice President of the IT department I was working at. We had just had an IT audit and he wanted to know the results, compared to the last IT audit we had previously done. I collected both results on a few of slides, did the analysis, and highlighted the major areas for improvement with proposals for next steps. And then, being me, I asked myself: “Why will any of this matter to him?”. Which led me to the next question: “Why does what I do (i.e. BPM) matter at all?”.